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Wednesday, April 12, 2017
Terms and Conditions of use of Service
This is otherwise referred to as The Fine Print and is a carefully worded document covering several pages with one clear objective, and that is to protect the Service Provider against the customer/client.
It is smothered in a blanket of legalese, is many pages long, it is useless as an agreement as the member of the public cannot understand it; usually has no time to read it, and if we could we would not agree to it, but we are obliged to tick "Agreed" if we need the service. It is an agreement that is not an agreement, except between the Service Provider and his lawyer.
Even though the customer apparently agrees in The Agreement to step off the plane when requested by the airline most will not realise they have "agreed" to do so nor, given a fair chance would not agree to do so However, if the airline has invited a person onto the plane, and that person is seated they now have possession, and that is generally recognised as being nine-tenth's of the law, and bloody well overrules any thing else. Now I am on your plane and you have agreed to get me to my destination, damn well get on with it!
I have never felt this angry when sitting down to write about something, but it gives me hope that for once, everybody in the world is United about one thing: this is no way to run an airline.
Memo to United Airlines:
Who do you people think you are? More to the point, who do you think we, your customers are?
Shame on you!
Here's how you properly handle a situation where you have to make room on board the plane for people you would like to give priority: Make your request for people to voluntarily give up their seat by offering compensation for the inconvenience you are putting them through. If that doesn't clear as many seats as you would like, then select anyone you wish and go and ask the person sitting next to them to let you use their seat while you talk to the person next to you. Quietly discuss the urgency for that person to make this flight. If they have room to negotiate make them offers that would be sweet enough to accept. If they would rather not accept, repeat the same process until success is achieved.
Here's what not to do: Do not threaten to place a person in handcuffs, as you have allegedly done before to get them off, and do not drag a person off the flight.
Everybody in the world is now aware that your sense of public relations is crap, so there would seem to be only one thing left to do. Sack all your staff and sell all your plant and equipment and get the hell out of the business.
Anyone who continues to book flights with you will deserve everything they get! Don't come crying to me!
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